We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. Exceptions may be granted under special circumstances at the discretion of the store owner. Receipts or proof of purchase will be required, however once again exceptions may be granted.

Returns can either be processed in store, or customers can return deliveries at their own expense. If your return is accepted a refund will be granted to you via the original payment method used during the purchase. If the 30 day period has passed or the store manager deems the product is not eligible for a resale the return will not be accepted and a refund will not be issued.

For additional information regarding refunds or purchases, you can contact us at info@telopealiquormart.com.au.

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Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged or the wrong item has been delivered, contact us immediately through relevant channels. Our team will evaluate the issue and replace your product as soon as possible.

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Exchanges

These can be processed immediately in store or you can contact the team regarding a return and once this is accepted, make a new purchase for the desired product.

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Refunds

You will be notified once the team at Telopea Liquor mart has received and inspected your returned product, and if approved your refund will be processed immediately on your original payment method. However please note depending on your bank or credit card company, refunds may take up to 3-5 business days.

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Shipping

To return your product, you need to mail your product to: 55 Adderton Rd, Telopea NSW, 2117

You will be responsible for shipping costs regarding the return of your product, please note that these tend to be non-refundable.

If you are returning a item over $100, it is advisable to use a trackable shipping service or shipping insurance. We cannot guarantee that we will receive your returned item.